Case study: How we developed a software to streamline processes for a B2B car wash company
In the world of car washes, where time and precision are of the essence, bespoke software is an indispensable resource for improving operational efficiency, resource management and customer experience. Software designed specifically for a car wash company can streamline a range of tasks, supporting both managers and employees so they can focus on service quality rather than complex administrative tasks.
We recently developed bespoke software for a B2B car wash company in Padua that monitors customers, washes and collections that can be filtered by time period.
The benefits of a car wash software
For managers: The software greatly simplifies the operational management of the car wash, improving visibility into the status of the company and reducing the risk of errors. Thanks to advanced reporting and centralised management, managers can make informed and rapid decisions, optimising costs and resources.
For employees: The user interface is designed to be simple and intuitive, reducing the learning curve. Employees can monitor daily activities and update the status of operations. In addition, automated appointment management allows you to focus more on customer service, improving the quality of work.
Features
1.Dashboard
The Dashboard function of our car wash software provides a complete and real-time overview of the main business metrics. In the “Number of customers entered into the system” section, you can monitor the total number of registered customers, allowing easy management of customer records. The “Washes performed” section provides a continuous update on the number of washes performed, with the possibility of viewing the data broken down by period (the “total washes/year/month/today” items allow an immediate view of the performance of the business in the long, medium and short term). Finally, the “Monthly revenue/Today revenue” section keeps track of the revenue generated, highlighting monthly and daily earnings, for financial management that is always under control. Thanks to the dashboard, the owner and team can make faster and more informed decisions to optimize the business.
2. Customer List
The Customer List function of the car wash software offers a complete and organized overview of all registered customers, making it easier to manage and consult information. From this section, you can easily add new customers by entering details such as the company name, city, province, telephone number and email. To optimize the search and selection, advanced filters are available that allow you to search for customers by any of these fields. In addition, the list allows you to modify personal data, locations, contacts and types of wash at any time, offering maximum flexibility in managing information. Each type of wash can be updated with the relative cost item, allowing you to keep track of the specific needs and prices for each customer. Specific profiles have been created for each dealership that is a customer of the car wash, which can independently enter the desired wash order(s) into the system, which will then be taken care of as a regular job. Thanks to this feature, the administration and management of the car wash becomes simple, precise and always up to date.
3. Performance monitoring and reporting
For managers, it is essential to monitor the daily and monthly performance of the business. The software provides detailed reports that analyze various aspects, such as the number of vehicles treated, the types of services requested, daily earnings and more. This information helps to make strategic decisions and continuously improve the services offered.
4. User profiling
The software allows you to manage different levels of administration, for example you can create one or more administrator accounts able to intervene on all the software functions, or operator accounts enabled only for certain operations and who can exclude the viewing of confidential data, such as earnings.
Future implementations
Peritus software is customized to the customer’s needs and, as such, is modular and scalable. The software developed for our customer in Padua is no exception. Future implementation ideas for the software are as follows:
1. Inventory and supplies management
A key aspect to the success of a car wash is the management of supplies, such as detergents, waxes, cloths and other necessary materials. The software can take re track inventory in real time, automatically calculating the amount of supplies consumed for each wash and/or for a total of washes and alerting managers when it is time to place a new order. This prevents waste and ensures that supplies never run out during the workday.
In addition, the software can generate reports on material consumption, allowing managers to analyze expenses and optimize purchases.
2. Customization of services
Every car wash has unique characteristics and different customer preferences. Custom software allows you to customize the services offered, from wash options, to combination packages, to the creation of special offers and discounts to build customer loyalty. This type of flexibility allows you to respond to market needs and increase customer base.
3. Customer relationship management (CRM)
Advanced car wash software also integrates CRM functionality to manage customer relationships. It allows you to collect valuable customer data, such as wash frequency, service preferences, contact information and reviews. This information can be used to send personalized communications, targeted promotions and build customer loyalty.
4. Integration with marketing systems
The software can be integrated with marketing platforms to automate the promotion of services, for example by sending newsletters or push notifications for special offers or updates. Furthermore, through data analysis, it is possible to improve marketing strategies and reach the right audience at the right time.
Conclusions
A software tailored for a car wash company is not just a technological solution, but a strategic ally to optimize all phases of the business. With features designed to simplify daily management, improve communication between employees and managers, and increase operational efficiency, it is the necessary step to take your car wash business to the next level. If you want a software that makes the difference, tailored to your needs, contact us without obligation!